Sweet Madness Cake Designs
Last updated: 01/01/2026
Sweet Madness Cake Designs (“SMCD”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, hold, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, placing an order, or interacting with us, you agree to the collection and use of your personal information as outlined in this Policy.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
This Policy applies to:
Customers
Enquirers
Website visitors
Social media followers
Members of the public who interact with Sweet Madness Cake Designs
We may collect personal information including, but not limited to:
Identity & Contact Information
Full name
Residential or delivery address
Email address
Telephone number(s)
Transaction & Payment Information
Order details
Payment and transaction history
(Payment card details are processed securely via third-party payment providers and are not stored by us.)
Customer & Interaction Information
Enquiry and order history
Design preferences
Feedback or correspondence
Marketing preferences
Website & Technical Information
IP address
Browser type
Device information
Pages visited and interactions on our website
Approximate location (to tailor content by region)
Visual & Security Information
Audio or video footage captured at the front of our premises (where applicable)
We only collect personal information that is reasonably necessary to operate our business and provide our services.
We collect personal information when you:
Make an enquiry or place an order
Complete a form on our website
Subscribe to communications
Contact us by phone, email, or social media
Interact with our website (including via cookies)
We use your personal information to:
Provide products and services, including custom cake orders
Process payments, refunds, and credits
Arrange delivery or collection
Communicate with you regarding your order or enquiry
Respond to questions, concerns, or feedback
Improve our products, services, and customer experience
Send marketing communications where consent has been given
Meet legal and regulatory obligations
Protect our legal rights and interests
If you provide us with personal information about another person, you confirm that you have their consent to do so.
We may contact you with updates, promotions, or relevant information where:
You have requested it, or
You would reasonably expect us to do so
You can opt out of marketing communications at any time by:
Using the unsubscribe link in our emails, or
Contacting us directly
We do not sell, rent, or trade your personal information.
We may disclose personal information to:
Trusted service providers (e.g. payment processors, delivery partners, IT providers)
Professional advisers (e.g. accountants)
Government authorities where required by law
All third parties are required to handle your information confidentially and use it only for the purposes specified by us.
We do not collect or use sensitive information (such as health data) without your consent, unless required or permitted by law.
Our website uses cookies to:
Improve functionality and user experience
Analyse website traffic and performance
Cookies do not identify you personally.
You can disable cookies via your browser settings. Doing so may affect some website functionality.
We store personal information:
Electronically (secure systems)
In limited hard-copy form where required
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure, including:
Restricted access to personal information
Confidentiality obligations for staff and contractors
Secure systems and software
Regular review of security practices
While we take reasonable precautions, no method of transmission or storage is completely secure.
You may request access to the personal information we hold about you or request corrections if it is inaccurate or out of date.
Requests can be made by contacting us using the details below.
We may update this Privacy Policy from time to time.
The most current version will always be available on our website. We encourage you to review it periodically.
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
sweetmadnesscakes@gmail.com
📞 0420 727 168
We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
This Privacy Policy is governed by the laws of Victoria and the Commonwealth of Australia.