T&C’s

Important information

Please read the following Terms and Conditions carefully before placing your order with Sweet Madness Cake Designs.

Your access to this website is subject to these Terms and Conditions and any disclaimers or other conditions or statements contained on this website (referred to collectively as “Terms and Conditions” or “Policies”).

By using this website you agree to be subject to these Terms and Conditions.

Sweet Madness Cake Designs (from now on in these terms and conditions referred to as SMCD ) may at any time, at its sole discretion, amend, vary or modify these Terms and Conditions without notice. Modifications to this site including these Terms and Conditions will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications. Please re-read these terms and conditions before subsequent use.

We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.

Online Shop

Items ordered online require at least 72 hours notice unless otherwise stated. No refunds will be given for incorrect required dates. The customer will be updated on the status of their order.

Prices

Prices are updated every financial year according to the consumer price index and industry rising product market prices.

Prices are subject to the aforementioned. As well as materials, production and labour, dexterity, technical difficulty, know how, resources & research required, admininstration & communication time.

Deposits and Payments of cakes

Each product is made to order, therefore special time and attention is given to each and every one to ensure the best creative process. A limited amount of orders is reserved several weeks in advance. Therefore, it is recommended you attempt to reserve your custom order at least two – three weeks in advance. Urgent orders will be accommodated whenever possible and may incur a rush fee.

Quotes given are valid only for 7 days from its date. We reserve the right to amend the quote as and when required. After a quote had been accepted by the enquirer, an invoice is issued with a due date. Invoices that have not been confirmed with a 50% deposit or full payment will automatically be cancelled after 30 days.

Your order is not processed until a 50% deposit has been made in order to book your date. Of course for convenience, you can choose to pay in full, this is especially practical for online orders and cakes that are being delivered. The balance needs to be paid two weeks before the delivery date.

Full upfront payment is required for bookings made with less than 14 days notice. We reserve the right to automatically cancel your order if full payment has not been received by the due date on the invoice.

No work will commence until full payment is received into our bank account based on the agreed detailed invoice.

By paying a deposit or full payment, you confirm that the details contained in the invoice are correct in all respects. An order has been placed and a contract formed, only when SMCD receives your payment and sends you a confirmation email that your order and payment has been received and accepted.

Payments of orders or overdue balance payments required within 5 business days of the booking date are only accepted at SMCD discretion via online PayPal invoice.

– Confirmation of Orders

Upon receipt of your order, you will be emailed a copy of your invoice. Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times, design, cake flavour and any requested changes have been properly documented on your invoice.

It is the responsibility of the customer to ensure all details required are correct.

Please contact us immediately of any errors on your invoice. Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.

No refunds will be given due to failure of the customer to notify of any incorrect information on the invoice, including but not limited to delivery/collection dates and times, design, cake flavour and any requested changes.

– Changes

Any changes made to your order within 14 days of collection or delivery must be made in writing and will incur a surcharge, depending on the change requested. In most cases we can accommodate changes, however at times it is not possible. We will however, endeavour to accommodate you to the best of our ability. The Final product is subject to the availability of ingredients, supplies and materials.  SMCD will substitute these items at its sole discretion without prior consultation to the customer.

– Cancellations

In the event of a cancellation, the deposit is non-refundable due to time and work already spent on your order, materials purchased, and loss of potential work by excluding other clients and orders to work on your custom order. Please be considerate when cancelling an order. At the discretion of management and dependent on the circumstances, a credit note may be issued less an administration fee equal to 20% of the total cost of the order. If you cancel your order within 14 days of the delivery or collection date there will be no credit issued and you will lose your deposit. Please note that any credit notes issued are done so as a good will gesture and at the sole discretion of management.

Transporting your cake

At Sweet Madness Cake Designs we take pride in the quality of our products and services. It is important to remember that cakes are a perishable and delicate product. Unfortunately once you take possession of your cake, a number of factors relating to its care and transportation may result in its quality being compromised. SMCD will not take responsibility for any damage incurred during transportation or storage of the cake by customers. To ensure our cakes arrive safely, We offer a complimentary delivery service within our free delivery zone for all our Speciality Cakes. Delivery to other areas will incur an additional cost depending on the distance from the cake studio.

Force Majeure and Acts of God

In the event of a cancellation by SMCD due to Force Majeure or Acts of God, including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, or from any industrial dispute or strike whatsoever, no refund will be given as it is completely out of our control the circumstances that lead to the cancellation. Making performance inadvisable, commercially impracticable, illegal, or impossible.

Your satisfaction

Your satisfaction is of the highest importance to us. If for any reason the cake you purchased does not meet your satisfaction, we would like to know about it. Please call or email us so that we can discuss your concerns and look at ways that we can rectify the situation.

Refunds

A refund for any issues other than cancellations as well as any other complaint will be resolved at the sole discretion of management and vary depending on the circumstances.

If you experience any problem with a product, for us to consider a credit note or refund, complaints must be made within 1 day of receipt of the product and part or all of the product may have to be returned to investigate the complaint.

Variations from pictured items

In some cases, it may be necessary to change a colour or vary a product from the picture on our site as certain cake decorating items may, from time to time, be unavailable.

Please note that where colours are concerned, the picture shown on our website or other online sites, may not be a true representation of the colour of the cake as quite often computer screen and photograph colours are not accurate and therefore your cake may appear to be different in colour from that shown. If an exact colour is fundamental, a swatch/ sample or colour code of said colour/ colours must be provided by the customer.

SMCD will use your photos of cakes by other designers as a reference of your style preferences only. However, we do not directly copy. Every effort is made to ensure that any requests are followed to your specifications. There are always going to be variations in hand made products. Sweet Madness Cake Designs cannot guarantee that items such as figurines, 2D and 3D characters and cakes made from pictures from our website will be an exact replication of the original item, sometimes this is not possible.

Where items are provided on cakes they are strictly provided as decorations on a cake. If there are any breakages or faults with the items after they are removed from the cake, we will not replace, exchange or make new items.

Allergen Notice

All cakes are made in the same kitchen where nuts, gluten and dairy are present. While we will endeavour to accommodate your request, there is no guarantee that products are nut, gluten or dairy free.

Disclosure of Information

SMCD will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will SMCD sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Sweet Madness Cake Designs is an insured and registered business.

Agreement to Terms and Conditions

By proceeding with a purchase you are in agreement with our terms and conditions as stated above.

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