Deposits and Payments
Each product is made to order. Therefore, special time and attention is given to each and every order to ensure the best quality. A limited amount of orders is reserved several weeks in advance. Therefore, it is recommended you attempt to reserve your custom order at least two – three weeks in advance or more. Urgent orders will be accommodated whenever possible and may incur a rush fee.
Quotes given are valid only for 14 days from its date. We reserve the right to amend the quote as and when required. After a quote had been accepted by the enquirer, an invoice is issued with a due date. Any invoices issued must be confirmed with a 50% deposit or full payment by the due date.
One reminder notice is given if payments are not made by the due date. A second and final notice of cancellation is given if any due payments have still not been made.
Your order is not processed until a 50% deposit has been made in order to book your date. Of course for convenience, you can choose to pay in full, this is especially practical for online orders and cakes that are being delivered. The balance needs to be paid two weeks before the delivery date.
Bookings made with less than 14 days notice. Full upfront payment is required. We reserve the right to automatically cancel your order if full payment has not been received by the due date on the invoice.
No work will commence until full payment is received into our bank account based on the agreed detailed invoice.
By paying a deposit or full payment, you confirm that the details contained in the invoice are correct in all respects. An order has been placed and a contract formed, only when SMCD receives your payment and sends you a confirmation email that your order and payment has been received and accepted.
Urgent orders or overdue balance payments required within 5 business days of the booking date are only accepted at SMCD discretion via online PayPal invoice.
– Confirmation of Orders
Upon receipt of your order, you will be emailed a copy of your invoice. Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times, design, cake flavour and any requested changes have been properly documented on your invoice.
It is the responsibility of the customer to ensure all details required on the invoice are correct.
Please contact us immediately of any errors on your invoice. Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.
No refunds or credits will be given due to failure of the customer to notify of any incorrect information on the invoice. Including but not limited to delivery/collection dates and times, location, design, cake flavour, cake toppers or any other items made and/ or supplied to the customer according to an incorrect invoice, as well as any requested changes.