Each product is made to order, therefore special time and attention is given to each and every one to ensure the best creative process. A limited amount of orders is reserved several weeks in advance. Therefore, it is recommended you attempt to reserve your custom order at least two – three weeks in advance. Urgent orders will be accommodated whenever possible and may incur a rush fee.
Quotes given are valid only for 7 days from its date. We reserve the right to amend the quote as and when required. After a quote had been accepted by the enquirer, an invoice is issued with a due date. Invoices that have not been confirmed with a 50% deposit or full payment will automatically be cancelled after 30 days.
Your order is not processed until a 50% deposit has been made in order to book your date. Of course for convenience, you can choose to pay in full, this is especially practical for online orders and cakes that are being delivered. The balance needs to be paid two weeks before the delivery date.
Full upfront payment is required for bookings made with less than 14 days notice. We reserve the right to automatically cancel your order if full payment has not been received by the due date on the invoice.
No work will commence until full payment is received into our bank account based on the agreed detailed invoice.
By paying a deposit or full payment, you confirm that the details contained in the invoice are correct in all respects. An order has been placed and a contract formed, only when SMCD receives your payment and sends you a confirmation email that your order and payment has been received and accepted.
Payments of orders or overdue balance payments required within 5 business days of the booking date are only accepted at SMCD discretion via online PayPal invoice.